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Right of Withdrawal

RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree of May 22, 1999 n. 185

In the event that the customer is a consumer,
ie a natural person making a purchase for purposes not related to resale (both with tax code and VAT number), has the right to withdraw from the purchase contract within 10 working days from the date of receipt of the goods, except for products delivered sealed or packaged, for which original integrity has not been maintained.
The customer / consumer, is required to keep perfectly intact, the packaging and the original packaging, as well as all the accessories supplied at the time of sale.
If one of the indicated requirements is missing, the supplier is entitled to withhold from the refund due, the sum equivalent to the value of the delivered goods, based on the damage, missing pieces or expenses
recovery of goods to be supported.

In the event that the customer is a company / company (for which the purchase is aimed at resale to third parties), he / she would be entitled to request the replacement of the product with an identical article of equal value, without, however, being able to request a refund of the payment made.


Pursuant to art. 5 paragraph 4-8 of Legislative Decree 22 May 1999, n.185,
All customers can exercise the right of withdrawal, by sending, within the deadline of 10 working days from the date of receipt, a written communication to the email address forhome@pec.it
The costs and shipping methods for returning the product can be found on the Billing and Warranty page
In accordance with the provisions of the aforementioned law, the supplier is required to reimburse the sums paid by the consumer within thirty days from the date of acceptance of the withdrawal.
The reimbursement will take place in the manner agreed with the customer, deducting the transport costs previously incurred by the supplier for sending the product.

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