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Billing and Warranty

BILLING

PRIVATE:
If you are a private individual (without VAT), the electronic invoice will be sent to your tax drawer (if you need a hard copy or pdf of the invoice you must request it in the order notes and no later than the month of purchase)
When ordering, the Fiscal Code must be entered.

COMPANIES:
If you are a company (p.iva), the electronic invoice will be sent automatically to your SDI exchange code or in the absence of your PEC email.
When ordering, it is necessary to enter the SDI interchange code and VAT code (for individual companies, also the Fiscal Code).



WARRANTY

As proof of purchase and for the purposes of warranty, each of our products sold is followed by a regular electronic sales invoice (or receipt if they do not exist against fiscal data). According to the laws in force, this document is sent automatically by electronic means.


All items have a 2-year warranty (1 year if turnover on VAT) at our headquarters or service centers of brands present throughout Italy with our invoice presentation.
This guarantee provides for the repair of the malfunctioning product and where it is not possible to replace the product.

How to proceed to send a product under warranty:
- Contact us at assistenza@forhome.it or by phone at 0773.848566 and expose the defect found, we will give you specific directions on how to proceed.
- The customer, after ns. indications and authorizations, can send or bring personal product to our service center, the shipping costs to our warehouse are charged to the customer, the costs of re-sending the product repaired / replaced to the customer are at our expense.
You will be e-mailed an RMA practice form to be placed inside the package before shipping.
The delivery times of the repaired product may vary depending on the defect found, we will notify you as soon as viewed the product and return it repaired or replaced as soon as possible.


For the purposes of warranty for the entire period mentioned above, it is recommended to keep the purchase invoice which, if requested, must be photocopied and attached to the return form.
- The "ForHome s.a.s." informs consumers that on all "marketed products" the warranty conditions provided by the manufacturer are without prejudice to the rights provided in favor of the consumer by the provisions regarding the sale of consumer goods and legal guarantee established by Legislative Decree no. 24 of 2 February 2002.


WARRANTY on WATER FILTRATION
The warranty on the Filtrazione Acqua products is to be understood as follows:
- 12 months on Water Filters (since the filter currently in use must be replaced every 12 months).
the 12 month warranty begins to run from the moment the filter is discarded and inserted into the filtered part.
- The "ForHome s.a.s." recommends the installation of the products by specialized personnel, as it reminds its customers that the warranty does not cover defects or damage to the products caused by incorrect installation of the same according to the instructions enclosed with the instructions.
- No liability is accepted for damage caused by accidents, fire, floods, freezing, force majeure, misuse, negligence, modification and / or addition to commercial component systems. Please refer to the correct installation by carefully following the instruction manual enclosed with the shipment.

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