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AFTER SALES SERVICE

 

ForHome offers all customers an excellent after-sales service regarding products under warranty or out of warranty.

Our policy is the greatest possible savings for the customer, therefore the resolution of problems takes place, in the vast majority of cases, quickly and independently by interfacing with technical support.

In this regard, we ask our customers to contact us via Chat (not telephone) at the dedicated WhatsApp number +393276313929 with a detailed and exhaustive explanation of the problem in order to understand and intervene promptly. Videos and photos highlighting the problem are very welcome.

Each message will respect a job queue and will be answered as soon as possible. (continuing to write will not shorten the time).

Very often these are incorrect configurations and settings, which can be remedied immediately with simple guides or by telephone (in case the technician will contact you).

In more critical cases, where it is necessary to view the system directly, it will be necessary to return the product via the automatic return request which can be activated directly in your user menu after logging in. All the information reported in the guarantee section https://www.forhome.it/en/Right-of-Withdrawal,-Damaged-goods 

We try to create the least possible inconvenience to the customer, we know what it means to have to return a product / component to have it checked / replaced.

In case of sending the product for repair / replacement to us or to another manufacturer, the times are around 20 working days, which may vary depending on the period. The times foresee the days of transport, control and evaluation depending on the article, however repeating a job queue.

All control / replacement interventions that the customer carries out after our written authorization do not involve any forfeiture or limitation of the legal guarantee.