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Right of Withdrawal, Damaged goods


Pursuant to Legislative Decree of May 22, 1999 n. 185

In the event that the customer is a consumer,
ie a natural person making a purchase for purposes not related to resale (both with tax code and VAT number), has the right to withdraw from the purchase contract within 10 working days from the date of receipt of the goods, except for products delivered sealed or packaged, for which original integrity has not been maintained.
The customer / consumer, is required to keep perfectly intact, the packaging and the original packaging, as well as all the accessories supplied at the time of sale.
If one of the indicated requirements is missing, the supplier is entitled to withhold from the refund due, the sum equivalent to the value of the delivered goods, based on the damage, missing pieces or expenses
recovery of goods to be supported.

In the event that the customer is a company / company (for which the purchase is aimed at resale to third parties), he / she would be entitled to request the replacement of the product with an identical article of equal value, without, however, being able to request a refund of the payment made.

Returns of OUTLET Products:
The conditions of the return apply the same conditions of the returns as for any other item, except the return for defects that were already reported in the "specifications and / or defects" of the used or refurbished item.

Pursuant to art. 5 paragraph 4-8 of Legislative Decree 22 May 1999, n.185,
All customers can exercise the right of withdrawal, by sending, within the deadline of 10 working days from the date of receipt, a written communication to the email address
The costs and shipping methods for returning the product can be found on the Billing and Warranty page
In accordance with the provisions of the aforementioned law, the supplier is required to reimburse the sums paid by the consumer within thirty days from the date of acceptance of the withdrawal.
The reimbursement will take place in the manner agreed with the customer, deducting the transport costs previously incurred by the supplier for sending the product.

How to proceed to send a product:


Access the website, go to the order history section and start the return procedure by clicking on the "return items" link. Select the reason for the return in the drop-down list, enter a brief description of the problem and proceed by clicking on the appropriate button. The shipping costs to our warehouse are charged to the customer, the costs of re-sending the repaired / replaced product to the customer are at our expense. Wait for the return to be approved, print the return form and ship the items.

For products that are out of warranty and / or that have malfunctions due to: damage due to improper use, tampering, lack of maintenance or expired legal warranty times, there may be fixed viewing costs regardless of the acceptance of repair or restoration costs.



In case of delivery of goods with partial and / or total damage, the customer is required to notify us, within a maximum of 2 days from receipt of the same, the damage suffered by the goods by sending an email to attaching demonstrative photos.


The goods can not be replaced or refunded if the customer has not signed with "control reserve" to the courier at the time of delivery.